Support
Every ticket is read by someone who works on the product.
There is no first line and no second line. The address you write to reaches the team that builds and maintains that extension, and the reply comes from them.
- Upgraded Magento and the extension
- Spotted one order that never synced
- Wrote to the Point of Sale address
- Got a reply from the engineer who builds itNo first line, no second line
One address per product
Write to the team that owns it.
Each product has its own inbox so your message lands with the right engineers straight away. Not sure which? The general address will route it.
Point of Sale
The iPad and Mac apps, device keys, hardware, card terminals at the counter and the Magento sync behind it.
pos@help.ebizmarts.comMarketing Automation (Intuit Mailchimp)
Connection, audiences, syncing, abandoned carts and anything the documentation did not cover.
mailchimp@help.ebizmarts.comPayments Suite
Opayo by Elavon, Apple Pay and Google Pay, Recover Checkout, saved cards, refunds, MOTO and the Hyvä Checkout build.
opayo@help.ebizmarts.comEverything else
Licences, Magento 1 extensions, partnerships, or when you are not sure which team you need.
support@help.ebizmarts.comGet a faster answer
What to include the first time.
Versions
Your Adobe Commerce or Magento Open Source version, the extension version, and whether you run Hyvä, Luma or another frontend.
When it started
What changed just before: an upgrade, a new extension, a theme deploy, a settings change. Most problems have a moment.
One concrete example
An order number, a customer email or a screenshot of the admin message. One real case beats a general description.
Never credentials
Do not send passwords, API keys or admin logins by email or through the contact form. Messages containing them are discarded. We will agree a safe way to share access if it is needed.
Self-serve
Documentation first, for the questions that come up most.
Mailchimp
Merchant guide
Setup, how syncing works, monitoring, agencies and troubleshooting, in six languages.
Point of Sale
Product site and docs
Features, supported hardware, integrations, pricing and the documentation for the app.
Extensions
Licences and downloads
The store holds every extension we sell, your licence keys and the release you should be running.
Stuck right now?
Send the details above to the product address, or use the contact form and we will route it.