The e-bike that needed a night
A four-figure bike, a partner to consult, a closed tab. The next morning a resume link is waiting. The manager sees it come back as a recovered order before lunch.
Recover Checkout
The sale that stalled comes back on its own.
An e-bike costs enough that people hesitate, close the tab, and mean to come back. Recover Checkout watches every checkout that stops before payment completes, and sends a one-click resume link in your own Magento email template or by SMS. The customer lands back in a populated cart, and the order counts as recovered in your reports.
- Started checkout
- Left before paying, resume link sent
- Came back and placed the order#000000132 · 2,450.00 EUR
Why it matters
What changes for the business.
Revenue you already earned
The customer chose the product, entered the address and stopped at the last step. A resume link brings back a share of those orders with no discount and no new marketing spend.
Minutes, not the next campaign
The link goes out while the intent is still warm, not in next week's newsletter. Timing is the difference between a recovered order and a competitor's.
Your voice, your template
It is a Magento email, with your logo and your wording, or an SMS if that is how your customers reply. Nothing arrives from a third-party sender.
Never a double charge
Recovery is idempotent. If the first payment goes through after all, the link expires. Finance never has to unwind a duplicate.
How it works
Step by step, from the first switch-on.
- 1
A monitor watches every checkout
Each checkout that reaches the payment step is tracked. If it stops, because the tab closed, the session expired or the card was declined, it is marked as stalled after a delay you set.
- 2
One link, one click
The suite sends a resume link through your Magento email templates or by SMS. The link opens the cart exactly as the customer left it, on any device, with the address and items intact.
- 3
Second chance on the payment
The customer pays with a card, a wallet or a saved card. A card declined on a limit yesterday often goes through today; the link makes the retry effortless.
- 4
Counted and reported
The order is flagged as recovered in the suite's dashboard and reports, so you can see what the feature returns month by month.
Ways merchants use it
Three places this earns its keep.
High-consideration purchases where people pause, and any checkout that fails for a boring reason.
The card that hit its limit
A declined payment is not a lost customer; it is a customer who was told no by their bank. Watching the floor from the glass, the manager sees the SMS resume link do its work: the second card goes through an hour later.
The dealer order finished on the floor
A dealer building a trade order was interrupted and left the checkout open. On the assembly floor, the manager and a technician check the recovered order against the bikes on the stands; it is already in Magento with its PO reference.
What you need
Before you switch it on.
- ebizmarts Payments Suite, current release
- Recover Checkout enabled in the suite configuration, with your chosen delay before a checkout counts as stalled
- A Magento email template for the resume message, or SMS enabled with your sender details
- Recovery reporting appears in the suite dashboard once the first link is sent
Also in Payments Suite
Saved cards and 3DS2Cards vaulted as tokens; repeat orders in one tap, PCI scope kept small.Phone orders and payment linksMOTO from the admin with a secure prompt, or a pay-by-link by email or SMS.In-store and Tap to Pay on iPhoneTerminals at the counter and Tap to Pay on any recent iPhone, one ledger.Refunds, reports and ERP hand-offsRefunds from the credit memo; VAT-ready reports; payouts to Xero, SAP or NetSuite.Second chance on declinesA declined card gets a recovery path automatically, alongside your existing processor.B2B paymentsPay Now on invoices, deferred payment, quotes to cash and multi-currency for stores that sell to businesses.All 11 Payments Suite featuresBack to the overview.
Questions
What merchants ask before they turn it on.
How fast does the link go out?
Within minutes of the checkout stalling, on a schedule you control in the admin.
Can I change the wording?
Yes. It uses your Magento email templates, so the copy, the logo and the footer are yours.
What if the customer already paid?
The link expires automatically the moment the original payment succeeds, so nobody can pay twice.
Does it work for guest checkouts?
Yes, as long as the customer had entered an email address or a mobile number before the checkout stalled.
Is this the same as an abandoned-cart email?
No. Abandoned-cart emails from Mailchimp reach people who left a cart hours or days ago and are marketing. Recover Checkout is transactional: it targets the checkout that stopped at payment, minutes ago, with the exact cart ready to resume.
Turn it on, or ask us first.
The payments team will tell you plainly what switching this on involves for your store, and what it costs.