The pick
A size 42 the warehouse does not have. The pick list prints, the box comes off the wall, and the scan confirms it is the right one.
Orders & fulfilment
The store is a warehouse when the website needs one.
A footwear brand's flagship has the size the warehouse does not. The online order appears in the store's pick queue, the team picks from a printed list, packs at the bench, prints the label, and the shipment is recorded on the Magento order. Click-and-collect orders wait in their own list until someone marks them ready for pickup.
- Placed an order onlineRunner 42 ×1 · 129.00 EUR
- Picked and packed at the flagship
- Order shipped from the storeTracking emailed
Why it matters
What changes for the business.
Fewer online orders cancelled
When the warehouse is out and a store is not, the order ships from the store instead of being refunded.
Quiet hours put to work
Store staff pick and pack between customers, from a sortable queue, and the website's promise dates hold.
Collect in store, properly
Click-and-collect orders sit in their own list and are marked ready for pickup against Magento 2.4 inventory, so nobody turns up for a parcel that is not there.
One order, several boxes
Split an order across addresses or shipments with live carrier rates, and every shipment is on the Magento order.
How it works
Step by step, from the first switch-on.
- 1
The order lands in the queue
Website orders assigned to the store appear in the pending-pack list on the till, searchable and sortable, with a printable pick list.
- 2
Pick from the shelf
Staff pick against the list, and the till confirms each item as it is scanned so a wrong size never reaches the box.
- 3
Pack, label, ship
Packing and shipping documents print from the till, the carrier rate is live, and the shipment is created on the Magento order with its tracking.
- 4
Or hand it over at the counter
Click-and-collect orders are marked ready, the customer is emailed, and "reserve online, pay in store" orders wait for payment at the till.
Ways merchants use it
One web order, from shelf to hands.
Brands with stores and a website sharing stock, and any retailer that wants store staff fulfilling online orders in the quiet hours.
The bench
Packed, labelled, and the shipment written to the Magento order with tracking. The customer gets the dispatch email before the courier arrives.
The collection
A different order, marked ready for pickup that morning. The customer collects at the counter and the order closes in Magento as it is handed over.
What you need
Before you switch it on.
- Adobe Commerce or Magento Open Source 2 with shipping methods configured; live rates need the carrier accounts
- Stores set up as inventory sources for ship-from-store and pickup (Magento 2.4 with MSI)
- A label or document printer at the packing bench
- Fulfilment permissions on the Magento admin roles for store staff
Also in Point of Sale
Endless aisleSend the basket to the customer's online cart or wishlist, or pull theirs into the till.Card payments at the tillIntegrated chip and PIN, contactless and wallets, plus a long list of regional terminals.Permissions, PINs and shiftsMagento-role permissions, PIN-guarded actions, and shifts with multi-currency cash-up.Loyalty and gift cardsSell and redeem gift cards, spend points, refund to cards or points, across channels.Fast native checkoutProduct grid, any-barcode search, configurable and bundle products, sold by the metre, promotions and quotes.Printers, drawers and scannersStar and ESC/POS receipt printers, Zebra labels, AirPrint, cash drawers, Socket Mobile and camera scanning.All 16 Point of Sale featuresBack to the overview.
Questions
What merchants ask before they turn it on.
Can store staff see and act on website orders?
Yes. Online orders are searchable from the till, can be edited for addresses, taxes and promotions, cancelled, and fulfilled from the pick queue.
What shipping methods are available?
Any Magento shipping method with live rates, plus Pick and Carry and Ship to Store carriers.
How do exchanges and refunds work?
Credit memos are created from the till, full or partial, with adjustment fees, refund to original tender, gift card, store credit or coupon, and a quick-exchange flow protected by PIN.
Can one order ship from two stores?
Yes. Split shipments can go from different sources and to different addresses, each recorded as its own shipment on the Magento order.
Does the customer get notified?
Yes. Magento's own shipment and pickup emails go out as the till creates the shipment or marks the order ready.
See it on your own catalogue.
A demo takes half an hour and uses your products, your stores and your permissions, not ours.